by Gregg Lander | Dec 16, 2024 | Cloud Contact Center
With nearly everything moving to the cloud, it’s no surprise that contact centers are migrating as well. However, what does a cloud-based contact center offer that traditional ones don’t? Let’s find out in this post. But first… What is a cloud contact center andhow...
by Graeme Watson | Nov 1, 2024 | Uncategorized
“Why should we spend time and money testing, we are buying Cloud?” When organizations migrate their contact centers to the cloud, one of the most common assumptions is that the cloud provider will take care of everything, including platform performance and...
by Graeme Watson | Oct 30, 2024 | Acceptance Testing, Automated Testing
Value-Added Resellers (VAR’s), Systems Integrators (SI’s), and Contact Center Vendors play a critical role in delivering seamless customer service solutions. Whether you’re implementing new integrations, upgrading systems, or enhancing customer interaction pathways,...
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