Step Ahead of the Competition: Razor’s Edge in Customer Experience Assurance
In today’s competitive landscape, delivering a seamless and exceptional customer experience is no longer optional—it’s essential.
Every interaction, from IVR navigation to agent engagement, needs to perform flawlessly to meet rising customer expectations. Razor is the ultimate platform for providing assurance on the customer experience being delivered, ensuring that every aspect of your ecosystem is optimized, reliable, and ready for any scenario.
Unlike traditional tools, Razor doesn’t just test systems—it empowers organizations with the insights and confidence to consistently deliver exceptional customer experiences, even during peak conditions. With features specifically designed to address the gaps left by others, Razor is the clear choice for organizations that won’t compromise on performance.
What Sets Razor Apart?
Razor is built from the ground up to provide end-to-end assurance of the customer experience, covering every interaction, system, and touchpoint in your ecosystem. Here’s why organizations trust Razor to elevate their customer experience delivery:
1. Fully Language-Agnostic IVR/IVA Mapping
Understanding how your IVR/IVA is experienced by customers is essential. Razor’s language-agnostic mapping capabilities provide detailed, fully exportable, and editable documentation of your IVR/IVA flows—regardless of language or complexity. While others struggle with non-standard languages or require extensive customization, Razor gives you a complete view of your IVR/IVA, enabling informed decisions and optimized customer journeys.
2. Automated and Accurate Script Creation
Complex customer interaction flows are no challenge for Razor. Our automated script creation simplifies the assurance process, even for the most intricate IVRs and IVAs. With Razor, there’s no need to spend hours manually scripting—our platform handles it for you, ensuring every path is covered and delivering insights that other tools fail to match.
3. Smart Dynamic Pauses for Real-World Scenarios
Unlike tools that fail due to minor IVR response delays, Razor’s dynamic pauses adapt to real-world behavior. This ensures that natural system pauses don’t cause unnecessary failures, providing reliable results that reflect how customers actually experience your systems.
4. Mobile-First Global Assurance
With over 300 carriers worldwide, Razor focuses on the mobile-first experience, mimicking the vast majority of global call traffic. While others prioritize legacy PSTN testing, Razor ensures your assurance efforts reflect the real-world conditions your customers face—without overlooking PSTN where necessary.
5. Built as One Unified Platform
Razor is designed to deliver assurance from a single, unified platform. Unlike tools pieced together through acquisitions, Razor ensures all features and capabilities work seamlessly together. This eliminates integration challenges and inefficiencies, providing a smooth and consistent experience for your team.
6. 10x Port Allocation for Faster Results
Razor provides 10x the port allocation of other platforms, allowing your team to run simultaneous assurance activities without waiting for ports to free up. With Razor, you can deliver insights faster and avoid delays caused by port saturation.²
7. ROI Delivered in Half the Time
Razor provides a faster return on investment (ROI) than any other assurance tool, achieving results within 50% of the time it takes with competitors. By streamlining workflows and delivering actionable insights quickly, Razor enables your organization to see immediate value.
8. Holistic Assurance Across the Customer Journey
Razor allows you to assure every interaction within your ecosystem—from carrier performance to agent desktop behavior. Unlike other tools that focus on isolated aspects, Razor provides a single, comprehensive platform to assure the entire customer experience.
9. Virtual Agents That Truly Replicate Real Agents
Razor’s virtual agents go beyond basic simulations, replicating real-world agent behaviors like logging in, handling workflows, and managing high call volumes. This ensures accurate insights into how your ecosystem performs under realistic conditions.
10. Seamless 3rd Party Integrations
11. Intuitive and User-Friendly
Free Automated Testing
Vendor Comparison Checklist
compare different
systems side by side to
find the right solution
for your organization.
Why Razor Is the Right Choice for Assuring Your Customer Experience
Razor: Built to Deliver Confidence
With Razor, you’re not just testing systems—you’re assuring the experience your customers receive. From automated workflows to real-world simulations, Razor equips you with the tools and insights needed to maintain exceptional service, even under peak conditions.
Don’t settle for tools that can’t keep up with your needs.
Choose Razor—and take your customer experience assurance to the next level.
