Guides and tools

Contact Center’s Guide to Migrating to the Cloud + Checklist

Accelerate Your Cloud Migration with Validation Testing

Migrating Customers to Cloud-Based Contact Centers – Resellers Guide

Continuous Testing in Call Centers: Vendor Checklist

Continuous testing in Call Centers: Business Case Template

The Practical Guide to Implementing DevOps in Your Call Center

iTest – Outbound SMS Testing Manual

iTest – Outbound Voice Testing Brochure

iTest – Outbound Voice Testing Manual

iTest – Outbound SMS Testing Brochure