Businesses aren’t migrating their contact center solutions to the cloud for no reason. This move can help you leverage advanced technologies, streamline processes, and provide seamless support across multiple channels. However, effective cloud contact center migration...
Outbound Testing isn’t just an investment; it’s a catalyst for growth and excellence. Being a successful Voice or SMS provider doesn’t require rocket science but it does require a commitment to quality. Here’s how you can recoup the investment and let Outbound Testing...
As we step into a new year, we at Razor want to take a moment to reflect on the remarkable achievements of 2024. It was a year filled with innovation, growth, and most importantly, ensuring that our customers could deliver world-class experiences to their own...
The Misconception About Cloud MigrationsRecently, I had an interesting conversation with one of our sales team about a prospective customer. The customer was moving their on-premise contact center to the cloud but felt they didn’t need any testing or monitoring...
In the realm of outbound testing, accuracy, reliability, and control are non-negotiable. At Razor, we’ve built a platform that sets a higher standard by addressing the gaps left by our competitors. From our dedicated testing estate to our commitment to delivering...
Step Ahead of the Competition: Razor’s Edge in Customer Experience AssuranceIn today’s competitive landscape, delivering a seamless and exceptional customer experience is no longer optional—it’s essential. Every interaction, from IVR navigation to agent engagement,...
System Integrators (SIs), Value-Added Resellers (VARs), and Vendors face the complex challenge of delivering, managing, and supporting customer experience ecosystems that are reliable, scalable, and efficient. Whether it's deploying new platforms, supporting existing...
With nearly everything moving to the cloud, it’s no surprise that contact centers are migrating as well. However, what does a cloud-based contact center offer that traditional ones don’t? Let’s find out in this post. But first…What is a cloud contact center andhow...
Are you moving your contact center platform to the cloud? With over 50% of contact centers taking this step, you’ll be joining a rapidly growing community. If you’re still unsure, here are five clear benefits of cloud-based platforms. They: allow an omnichannel...
Many contact centers are taking the leap from on-premise infrastructure to a cloud-based operations model. Soon, this transition will be less of an option to mull over and more of a ‘must do’ to remain competitive. In this article, we’ll first look at the benefits of...
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