Assuring Seamless ITFN and ICC Operations
with Razor

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In a world where exceptional customer interactions are the key to success, ensuring seamless international connectivity is vital.

International Toll-Free Numbers (ITFNs) and In-Country Calling (ICC) systems are foundational to delivering reliable, high-quality service to your customers across the globe. However, maintaining consistent performance and accessibility presents unique challenges that require a solution designed for assurance, not just testing.

Razor provides the tools you need to ensure world-class customer interactions, every time and everywhere.

From verifying global connectivity to optimizing call quality, Razor empowers your business with the insights and confidence to deliver flawless service across all regions.

The Challenges Faced by Organizations

Ensuring Global Connectivity

Delivering seamless global connectivity is a complex task, as ITFNs and TFNs must operate reliably across diverse carriers and regions. Differences in carrier infrastructure, routing configurations, and interconnects can lead to failed connections, dropped calls, or degraded audio quality.

Accessibility Limitations for ITFNs

ITFNs are often restricted to originating from within their country of service. For global organizations, verifying their accessibility and performance without localized insights can result in blind spots that disrupt customer communication.

Delivering Consistent Call Quality Across Regions

Maintaining a consistently high-quality customer experience requires proactive assurance. Variations in latency, jitter, and packet loss will degrade call quality, making it difficult to deliver reliable service across regions without the proper insights.

Resolving Carrier Interconnect Problems

Carrier interconnects often create bottlenecks, routing errors, or delays that disrupt seamless communication. These issues are challenging to detect and resolve without tools that provide granular visibility into carrier interactions.

Simplifying Multi-Carrier and Multi-Region Assurance

Testing and assuring performance across multiple carriers and regions is inherently complex. The variability in carrier behaviours and infrastructure requires a unified approach to ensure all systems operate harmoniously, delivering uninterrupted service to customers.

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Contact Occam today and discover how we can help you Optimize your Contact Center Efficiency with Razor

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How Razor Addresses These Challenges

Razor’s call quality monitoring and load testing tools provide end-to-end
insights across your entire call infrastructure, ensuring a high standard of
audio performance at all times. With Razor, contact centers gain the tools
needed to monitor, diagnose, and maintain optimal call quality—whether
during regular operations or peak demand.
Global Connectivity Assurance
Razor proactively monitors performance across 250+ carriers  , ensuring your ITFNs and ICC systems are accessible and reliable. With Razor, you can identify and resolve connectivity issues before they impact your customers.
Localized Assurance Without Physical Presence
Razor’s platform generates in-country calls using real numbers and assets, enabling global organizations to verify ITFN accessibility and performance without the need for their own physical presence in each country.
Call Quality Optimization Across Regions
Razor continuously measures critical performance metrics like Mean Opinion Score (MOS), CLI Presentation, latency, jitter, and packet loss, providing actionable insights to maintain consistent, world-class call quality for your customers.
Resolving Carrier Interconnect Issues
By monitoring and analyzing carrier interconnect performance, Razor identifies routing problems and connection bottlenecks, ensuring every call is delivered with clarity and reliability.
Unified Multi-Carrier and Multi-Region Assurance
Razor simplifies the complexity of managing multiple carriers across regions by offering a unified platform for monitoring and assuring performance. This ensures consistency and reliability across all parts of your global telephony estate.

Want to know more about how Occam can help you enhance your contact center operations?

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Why Razor Is the Smart Choice

Razor goes beyond simple testing to deliver comprehensive assurance that your ITFNs and ICC systems are working as they should. With Razor, you gain:

Confidence in Global Connectivity

Assure seamless customer interactions across regions and carriers.

Proactive Problem Resolution

Detect and resolve issues before they impact your customers.

Real-Time Insights

Optimize performance with detailed analytics and real-time alerts.

Customer-Centric Design

Deliver reliable, high-quality communication that reinforces trust and loyalty.

The Risks of Not Assuring

Your ITFN and ICC Systems

Customer Frustration

Connectivity issues and poor call quality erode trust and damage your brand reputation.

Service Gaps

Without localized assurance, ITFNs and TFNs may be inaccessible in key regions, leading to missed opportunities.

Increased Operational Costs

Reactively addressing issues is far more expensive than ensuring proactive assurance.

Reputational Damage

Persistent communication problems can harm your credibility, making it harder to attract and retain customers.

What Our Customers have to say:

“It’s transformed the way we manage our international comms”

“Razor provides us with the confidence that our global ITFNs are always accessible and performing as they should. It’s transformed the way we manage our international communications.”

— Emily S., Head of Operations

We no longer worry about inconsistent call quality or connectivity issues

“With Razor, we no longer worry about inconsistent call quality or connectivity issues. Their proactive approach has been a game-changer for our global customer experience.”

— Michael D., Director of Infrastructure

Experience World-Class Customer Interactions

Razor ensures that your ITFN and ICC systems deliver seamless, reliable communication across all regions. By proactively assuring connectivity, optimizing performance, and providing actionable insights, Razor sets the standard for excellence in global communication.

Request a demo today and discover how Razor can ensure world-class customer interactions, every time…everywhere.