As we step into a new year, we at Razor want to take a moment to reflect on the remarkable achievements of 2024. It was a year filled with innovation, growth, and most importantly, ensuring that our customers could deliver world-class experiences to their own customers. By working tirelessly behind the scenes, we’ve been able to make a significant impact across the globe. Let’s take a closer look at the numbers that defined our success.
150 Million Customer Interactions Tested
This year, Razor validated an incredible 150 million customer interactions. Each of these represents a moment of trust—a seamless connection between businesses and their customers. Whether it was ensuring a quick resolution to a customer’s query or verifying the smooth rollout of a new feature, our platform consistently delivered results that matter.
To put this into perspective, 150 million interactions is like filling Wembley Stadium to capacity over 1,700 times. That’s a lot of cheering fans—or in our case, satisfied customers!
Breaking It Down: How We Made It Happen
We’re proud of the sheer scale and precision of our efforts.
Here’s how we ensured our customers could take care of theirs:
Per Month
Every month in 2024, Razor checked and assured 12.5 million customer interactions. That’s like providing seamless support for the entire population of Tokyo—every single month.
Per Day
Our platform validated 411,000 customer flows daily, ensuring that businesses
could operate with confidence every single day of the year. Imagine that as the
equivalent of guaranteeing smooth journeys for every passenger on over 8,000
fully-booked airplanes daily.
Per Hour
Each hour, we verified 17,125 customer interactions, allowing companies to
maintain seamless operations even during their busiest moments. That’s like giving assurance to the entire crowd at Madison Square Garden—every single hour.
Per Minute
Razor checked 300 customer flows per minute—an incredible testament to the speed and efficiency of our technology. Picture this as ensuring flawless experiences for 300 customers—the size of a packed cinema audience—every minute.
Per Second
Finally, every second in 2024, Razor ensured that 5 customer interaction flows were flawlessly executed. In a fast-paced world, those seconds add up to millions of satisfied customers—it’s like guaranteeing success for a small classroom of students every single second.
What These Numbers Mean for Our Customer
Behind every statistic is a story of success. By providing unparalleled testing and assurance, we’ve helped businesses avoid costly disruptions, improve their customer satisfaction scores, and roll out new features with confidence. From contact centers to digital experiences, Razor has been the silent partner ensuring that every interaction counts.
Looking Ahead to 2025
While we’re thrilled to celebrate our achievements in 2024, we’re even more excited about the possibilities for the coming year. Our mission remains the same: to empower our customers to deliver exceptional experiences to theirs. With plans to expand our global reach, enhance our technology, and deepen our partnerships, we’re ready to take on new challenges and reach even greater heights.
Thank You for Being Part of Our Journey
To our customers, partners, and team members, thank you for trusting us to support your success. These achievements wouldn’t have been possible without your collaboration and commitment. Together, we’re ensuring that customer experiences everywhere are world- class, every time. Here’s to another year of innovation, growth, and making a difference—one interaction at a time.
Want to know more about how Occam can help you enhance your contact center operations?
