In the realm of outbound testing, accuracy, reliability, and control are non-negotiable.
The Razor Advantage: A Purpose-Built Testing Estate
What Sets Razor Apart
Real, Controlled Numbers:
Our numbers are fully owned and managed by Razor. This gives us the ability to adapt to evolving challenges, such as combating whitelisting and blacklisting attempts, which can render competitor systems unreliable.
Independent Infrastructure:
Our testing assets are under our direct control. We can update firmware, hardware, and software as needed, ensuring the highest standards of accuracy and performance.
No Reliance on Third-Party Apps or Numbers:
Unlike competitors who use apps installed on the phones of the general public or depend on carrier owned MSRN/WSN number ranges, Razor operates independently. Public apps are prone to coverage gaps, roaming issues, and limited availability—leading to unreliable and inconsistent results, MSRN/WSN number ranges are extremely vulnerable to White and Black listing.
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The Problem with Competitor Approaches
Many testing platforms cut corners by using MSRN or WSN number ranges or third-party apps to conduct their tests. While these approaches may appear cost-effective, they come with significant drawbacks:
Limited Control Over Numbers:
Competitors relying on MSRN or WSN numbers don’t own these number ranges. When test numbers are identified and blacklisted or whitelisted by malicious actors, the entire testing system can be circumvented and manipulated, leading to false positives and unreliable data.
Exposed to Fraud:
Without control over the numbers or infrastructure, these systems leave customers vulnerable to fraud, with inaccurate results that fail to reflect real-world conditions.
Inconsistent Results:
Third-party apps installed on the general publics cell phones introduces a host of issues, from shared resources, varied cell coverage and inconsistent availability. This inconsistency directly impacts the reliability of testing data.
Why “Cheap” Isn’t Always Better
In testing, cutting costs can come at the expense of quality. While it’s tempting to choose the cheapest option, it’s crucial to understand what you’re paying for.
Razor doesn’t compromise on quality. By maintaining full control over our testing estate and ensuring our solutions are purpose-built, we provide accurate, reliable, and actionable insights. Our approach ensures that you’re investing in a solution that protects your business and strengthens your operations—rather than leaving you exposed to inaccurate data or fraud.
Delivering Superior Value
At Razor, we believe that value isn’t just about price—it’s about the results you can trust.
By choosing Razor, you’re not just getting a testing solution; you’re getting a partner committed to protecting your business with reliable, data-driven assurance.
Let Razor redefine your expectations for outbound testing—because when it comes to accuracy, control, and confidence, we don’t just meet the standard; we set it.
Why Razor Is the Right Choice for Assuring Your Customer Experience
Other tools may claim to provide assurance, but they often fall short—whether it’s struggling to map complex IVRs, requiring multiple platforms to cover your ecosystem, or failing to reflect real-world customer scenarios. Razor closes these gaps, offering a smarter, more comprehensive solution that aligns with your commitment to delivering a superior customer experience.
Razor: Built to Deliver Confidence
With Razor, you’re not just testing systems—you’re assuring the experience your customers receive. From automated workflows to real-world simulations, Razor equips you with the tools and insights needed to maintain exceptional service, even under peak conditions.
Don’t settle for tools that can’t keep up with your needs.
Choose Razor—and take your customer experience assurance to the next level.
