Elevate Your Contact
Center’s Performance
with Razor.

From seamless discovery to proactive monitoring, Razor ensures your contact center never misses a beat.

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How do you envision Razor enhancing your CX operations?

For a Comprehensive Overview of Your IVR

Dive into our Contact Center Experience Mapping

Learn More 

To Confirm Reliability
Prior to Deployment

Explore Functional/Regression Testing (Automate)

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To Keep a Vigilant Eye
on Performance Metrics

Check out Contact Center Monitoring

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To Prepare for Peak
Call Volumes

Discover Contact Center Load Testing

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For Consistent Global Customer Experiences

Learn about Global In-Country Testing (ICC – In-Country Calling)

Learn More

Unlocking Success: How Leading
Companies Leverage Razor

Elevate your digital journey to meet and exceed
customer expectations with Razor.

Optimized Discovery
& Vigilant Monitoring

Streamline your CX rollout and stay ahead with real-time insights. As your system evolves, Razor ensures you’re always delivering peak performance.

Precision-Driven Load Testing

Prepare for growth with confidence. With Razor, validate your CX platform’s resilience and readiness, ensuring flawless experiences even during high-demand periods.

Global Consistency with ICC (In-Country Calling)

Deliver a unified customer experience worldwide. With Razor’s ICC, ensure consistency across 70+ countries and 220+ mobile networks.

Real-time Alerts & Reporting

Stay informed and agile. 
Razor’s real-time alerts notify you
of any performance dips, while comprehensive reports provide insights to drive continuous improvement.

AI-Driven Global Testing

Experience the power of AI in ensuring global consistency. Razor’s automated testing adapts to diverse regions, ensuring your CX remains top-notch everywhere.

Collaborative Design & Implementation

Work smarter, together. Razor’s platform promotes collaboration, allowing teams to design, test, and implement changes seamlessly, ensuring everyone’s on the same page.

Adaptive Test Scripting

Reduce manual effort and errors. Razor’s adaptive test scripting auto-generates and modifies scripts based on your unique needs, ensuring accuracy and efficiency.

Data-Driven Decision Making

Empower your strategies with actionable insights. Razor’s advanced analytics dive deep into your contact center’s performance, allowing you to make informed decisions and refine your CX based on tangible data.

Partner Integrations

 

Razor’s performance platform thrives on collaboration. Whether it’s a tool your customer interacts with or a backend system you rely on,
we ensure effortless data exchange to provide contextual, in-depth analysis of every interaction.

Empower Your Contact
Center Operations

Harness Razor’s suite to deliver consistently
stellar experiences, every touchpoint, every time.

Universal Compatibility

Fits any contact center
environment

Limitless Expansion

Unlimited users and testing capabilities

Comprehensive API Access

Integrate and customize
as per your needs

Global Reach

Supports every language
in the world

Deployment Flexibility

Available as SaaS or on-premises

Collaborative Features

Easily share test scripts and call flows

Zero Hassle Setup

No customer configuration required

Instant Insights

Real-time analytics to drive decisions

Tailored Scenarios

Choose from out-of-the-box
or bespoke scenarios.

User-Friendly Design

Intuitive UI with guided use options

Versatile Integration

Omnichannel & multi-vendor support

Smart Testing

AI-driven testing for precision and efficiency

Proactive Monitoring

Always-on insights and predictions
to stay ahead

Secure and Compliant

Razor complies to the ISO27001 standards

Challenges Tackled with Razor:

Optimized Application Performance

Launch applications with confidence, ensuring they’re fast, responsive, and engaging for your users.

Comprehensive CX Testing

Dive deep into every aspect of your customer experience, ensuring no detail is overlooked.

Smart Global Reach

Automate your in-country calling using advanced AI, ensuring consistent and efficient global communication

Stable Network Performance

Minimize disruptions with fewer dropped calls, ensuring a seamless experience for your users.

Inefficient Manual Test Scripting

Reduce the time and potential errors associated with manually creating test scripts by leveraging automated, adaptive scripting.

Difficulty in Mapping Complex IVR Systems

Navigate and understand intricate IVR pathways without getting lost in the complexity, ensuring every touchpoint is optimized.

Inability to Predict System Pressure Points

Simulate high-volume call traffic scenarios to pinpoint and fortify potential weak spots in your infrastructure.

Accelerated Market Presence

Bring new CX features to your audience faster, staying ahead of the competition.

Maximize Call Value

Turn abandoned calls into opportunities, recapturing lost value and enhancing customer satisfaction.

Inconsistent Global Experience

Ensure a uniform customer experience regardless of geographical location, adapting to regional nuances
without compromising on quality.

Project Timelines On Track

Prevent delays and keep your project implementations on schedule.

Overlooked Performance Bottlenecks

Identify and address potential bottlenecks in your system, ensuring smooth operations even during peak times.

Overlooked Performance Bottlenecks

Identify and address potential bottlenecks in your system, ensuring smooth operations even during peak times.

See How We’ve Helped Others

Read Case Studies

Want to know more about how
Occam can help you enhance
your contact center operations?

Get in touch